Life can be a real pain at times, and we understand that every now and then things don’t work out as planned. However, we are a small business that relies on having our clients turn up to their booked appointment, not only so that we can pay the employee that is at work ready to do your hair, but also so we can pay to keep the electricity on, and the doors open.
When you don’t attend your appointment or don’t give us enough notice that you can’t attend, that also means that we have turned away other clients because that time was allocated to you specifically for that service, which is not fair on us, or the other client. So, to protect all of our loyal client’s appointments, to protect our business from loss of trading, and to ensure your appointment is relaxing and enjoyable, we have adapted the following salon policies. We may use or discretion and waive the policy where we deem necessary.
We greatly appreciate your support of our business, and we will endeavour to provide the utmost professional service to you at every appointment.
1. Clients will be required to pay a $50 booking to secure their appointment. This will be deducted from the cost of the actual appointment. Booking fees are NOT refundable, but when there is 48 hours' notice or more, we will roll your booking fee into a credit note, product purchase or a future appointment.
2. All no-show clients, and cancellations within 48 hours of the appointment will incur a $100 fee, or the full cost of the appointment, whichever is the lesser.
3. We run by appointment, therefore late arrivals of 15 minutes or more may be unable to be serviced, and if so, the cancellation policy will apply.
4. All no-show and late cancellation clients will be required to pay a booking fee for all future appointments at The Meraki Lounge and repeat offenders may be refused a future booking.
5. Booked services cannot be cancelled on arrival of appointment.
6. All clients will be sent a confirmation message four (4) days prior to their appointment. Failure to confirm 24 hours prior to your appointment will result in the appointment being cancelled. Please note: it is an automated system and can only receive “YES” or “NO” responses, no personal messages.
7. Our highly trained technicians provide professional results using the finest products available. The Meraki Lounge cannot guarantee lasting results unless you are using recommended home care products purchased from The Meraki Lounge or if you swim regularly.
8. As per the Small Business and the Competition and Consumer Act, any problems with your service must be reported within one (1) week of the original service by phone call or in person. As per the Small Business and the Competition and Consumer Act, The Meraki Lounge will then fix the service or replace the product at no charge, within one (1) week of the report of the fault.
9. All prices include GST. All prices are subject to variation without notice. To obtain a quote, please schedule a free consultation at The Meraki Lounge.
10. Out of respect to all of our clients who spend their hard-earned money to have valued relax and pamper time with us, unruly and loud clients and/or their children will be asked to leave the salon and may be refused future entry.
